Author Topic: Bought fursuit from USA and it's not arrived, advice/help needed  (Read 9116 times)

Offline skg8088

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Hi
I have bought my first fursuit from the United States which cost me over £1100, I paid for it using paypal.

The supplier said it should arrive in about two weeks but almost three weeks have gone since it was to be dispatched and the supplier is not answering any of my emails.

It was to be sent by USPS but no tracking number was supplied.

The supplier/maker looks reputable from the website.

I really want the fursuit and look forward to receiving it.

Just wondered if anybody can give me any help or advice?

I won't post any details of the maker or fursuit on these boards but will send details by messages or email if requested.

I am going to phone the sorting office in the morning to see if they are holding the parcel.







Offline SFW

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #1 on: August 10, 2011, 20:24:44 »
If an office was holding the parcel you should have gotten a card through the door. From the value of the item if it has been stopped by customs there will be a fee to pay as well as the import duty. This should all have been explained on the form.

You need to get in contact with the sender and get some sort of information on where they sent it and when. There should be a tracking number or at least proof of posting.
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Offline RizzoRattie

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #2 on: August 11, 2011, 00:01:08 »
There is a possibility that the parcel has been sent and is currently held in customs.  I hope that you have set some money aside to part for import.  A recent fursuit received cost in the region of £300 this end.

The seller should of course be in contact, especially when dealing with that kind of money.  If you paid for it via paypal or through a reputable website, consider disputing it if you do not hear anything back from the seller.  Alternatively, consider a polite but firm reminder that they have taken your money but as yet have failed to offer a tracking number for the item and that you are now concerned.  If this results in no response, then you need to consider a name and shame process until you get some results - there are plenty of live journal communities for this.

Of course, the above doesn’t provide you any solace in the fact that your money is gone and you still don’t have a suit but it might prompt the person into replying.  Feel free to page me if you want any further advice, although I will be out of the country for 2 weeks as from Sunday.

Kind Regards,

Rizzo
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Offline skg8088

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #3 on: August 11, 2011, 08:09:55 »
RizzoRattie I have sent you a message with details of the transaction.

Offline SFW

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #4 on: August 11, 2011, 18:54:39 »
Did you pay for it all in one go or in stages as things went on? If so did you see any progress shots of the construction?
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Offline skg8088

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #5 on: August 11, 2011, 20:20:59 »
Hi
It wasn't a commission but a finished product, I paid for it in a single instalment via PayPal.

I can file a dispute with PayPal for non-receipt within 45 days but that will be a last resort.

Not sure in the event of a non-receipt dispute whether I will get all my money back.

I contacted the sorting office but they couldn't help, they said I needed the tracking number which I don't have.




« Last Edit: August 11, 2011, 20:23:28 by skg8088 »

Offline SFW

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #6 on: August 11, 2011, 20:32:36 »
From the looks of what they have sold in the past it seems more like a dip in communication. I'd still give US to UK three weeks before being worried by it, sometimes they do just take a bit longer.
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Offline Matt the Lion

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #7 on: August 11, 2011, 20:45:18 »
In general, if you file a dispute with PayPal, they send an email to the seller to get them to enter into a resolution discussion with you.

If they fail to respond to that, in my experience, PayPal refund the money.
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Offline RizzoRattie

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #8 on: August 12, 2011, 14:27:32 »
ive replied to you directly in DM.  Let me know how you get on.
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Offline skg8088

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #9 on: August 12, 2011, 19:56:09 »
I've replied to you last message.

Offline Blaster2

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #10 on: August 16, 2011, 02:05:30 »
I had a problem like this about two months ago. Parcel Force delivered the card to the wrong house. I asked the US seller to use their tracking number to locate the UK tracking number, which allowed me to contact Parcel Force and resolve the matter. Normally they keep things for 1 month before sending them back, so luckily I was in time.

Offline SFW

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #11 on: August 16, 2011, 17:24:34 »
Any more joy with this or progress?
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Offline skg8088

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #12 on: August 17, 2011, 12:06:44 »
Any more joy with this or progress?

I am still awaiting delivery at the moment.


Offline SFW

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #13 on: August 17, 2011, 18:04:15 »
The trouble is it's very much a waiting game, I have sent things form the UK though with a tracking number that only tracks to the UK border. Other services may have the same problem the other way around.

As long as they have put a return address on the parcel even if it did get rejected back they would have it delivered back to them and be able to send it out to you again.
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Offline skg8088

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Re: Bought fursuit from USA and it's not arrived, advice/help needed
« Reply #14 on: August 31, 2011, 00:56:44 »
Update.

Seller promised to send parcel on Monday and provide tracking info but still waiting.

On the 1st of Sept PayPal buyer protection runs out (45 days).