Author Topic: Room Availability Alert  (Read 1719 times)

Offline Rallicat

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Room Availability Alert
« on: January 11, 2013, 20:32:42 »
Over the last few days, we’ve had a tremendous influx of registrations, including 100 registrations over the last five days alone!

As a result of this overwhelming response, we’ve run out of our primary allocation of rooms. However, if you still want space in the hotel, there is hope! Please read the information below to see the best way of securing a space for you (and your sharing partners)

When you try to fill out the registration form, you’ll note that when you choose a room type, you’ll see a message saying ‘none available’.  However, due to the way our registration system works, we do have a number of rooms that were kept in reserve for those willing to share with an extra person by use of a campbed (this option was available for any room type).

So, how can you give yourself a chance of getting a space?  Step one: REGISTER!  To be in with any chance of getting a space, you must get yourself into registration as soon as possible!  During registration, select your preferred room type, and just ignore the message telling you there are no rooms available.

What happens next is usually your registration will be approved – however during this busy time, it may take longer than usual to process your registration.  Don’t worry – we’ll get to you as soon as we can!  We are responding to all requests for rooms on an as-received basis and need to process any requests for room changes made before your registration was received.

If we are able to accommodate you, then the registration team will contact you with a room offer, explaining your options.  The offer may include having your selected room-type but with a campbed.  If you do not want to do this, just let the registration team know and they will try to accommodate your room-type without the campbed.  Note – there is a slightly reduced rate on offer if you have the campbed, this will be explained to you in the room offer.

This room offer is time-limited and you MUST respond promptly.
If you accept the room offer, you will then receive registration approval and payment-due emails.  You MUST respond and pay PROMPTLY in order to fully secure your space.  Once you have paid -regardless of the method you have used to pay- reply to the registration team to tell them that you have done so.

Some of you who have registered very recently may have already received approval notices, and information to tell you that you are on the waiting list.  You do not need to do anything, we will contact you as soon as possible with a room offer.

Of course we’re pretty close to the limit on the number of people we can accommodate in the hotel, and regardless of the above, we will at some stage run out of spaces.   If you are still on our waiting list when we have completely sold out, we will contact you to let you know.  We are in negotiations with several potential overflow hotels, but we are not ready to make any announcements about this currently.  Watch the website, twitter and forums for more information as soon as we have it.
« Last Edit: January 11, 2013, 21:56:19 by Rallicat »