Well, we are currently working our way through the list. We have about seventy or so people to contact and offer options - unfortunately it might mean it'll take a little while to sort everyone out. We're working on it though, so if your friend hasn't heard anything in the last few days then he should receive something in the next few days. To be safe though, it's best if he emails the Registration team from the same email address he registered with, and we can see about his earlier ticket (we can find it that way).
