Hi Rwylin,
I'm a little confused. You say you haven't had the automated email you usually get. Yet you hare a ref number, which is what you get given in the automated email?
We're running a little behind on tickets and are dealing with them. In addition, my computer's power supply died so that's taken me out of the equation temporarily (but I have a new one to install tonight when I get home).
If you can provide the ref number, I can at least confirm the email has been received (I'll check even though I'm at work) at the very least, and a member of the team will get to it shortly.
By the way, do you use Hotmail? Despite us jumping through so many of Microsoft's hoops, we're still finding it's marking ConFuzzled emails as junk mail. If you do use Hotmail, please add the registration at confuzzled dot org dot uk address to your contacts list so that our emails are more likely to make it through, and also please check your junk mail box regularly in case our emails are mistakenly identified as junk mail.
Kind regards,
-Tungro