Yeah I will say I was a bit annoyed that I left BBF's dance to cool down a little, leaving all my friends inside, and then was told I wasn't allowed back in as they were closing in 10 minutes. I then saw people being let it at about 5 past so wandered in no problem after wasting 15 minutes sat outside.
I was also told I wasn't allowed to take my balloon into the night club so went all the way back to my room in suit (2nd floor right at the end of the corridor) came all the way back to see other people being let in with balloons.
Seems the security on the door all had different rules regarding some things.
Hiya,
I'm sorry you had problems at the nightclub and I'd like to try and explain the two items you mentioned...
Regarding BBF's dance, there's a standing rule (posted on the nightclub door) that the last admission is 15 minutes before the nightclub closes. As far as security knew, the set was supposed to be finishing at 02:00, the same as every other set, and we therefore stopped people going in at around 01:45. However it... overran slightly, and it took a direct request from the hotel at 02:15 before the nightclub was actually closed. When it became obvious that the club wasn't going to be closing at 02:00, we checked with ConOps who basically said we should let people in - so there was a period when you wouldn't have been allowed back in, followed by another period when you would.
Balloons should *not* have been allowed into the nightclub - this was originally checked with the nightclub staff who were concerned about potential damage to some very expensive equipment. However, there wasn't a written policy for that - it was only checked when the first suiter with a balloon actually arrived - and it seems security failed to pass this restriction onto each other, so that some knew about it and some didn't. I'll put my hand up and take the blame for that one.
I can only apologise for any problems or disappointment caused, but these were both circumstances we hadn't anticipated.