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2014 feedback

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RizzoRattie:
Hi Pye,

thank you for your feedback, as always, it is very much appreciated, and goes towards us helping improve on things.  I will myself of course aim my responses back towards the Venue side of things:


* Were there any particular areas that you felt were poorly lit?  If you can give me some locations, this is something obviously I can speak to the hotel about and see if there are any ways we can consider improving this in future years.
* Unfortunately, the rain was a big downer, and did prevent people enjoying the outside space that there was.  We did hire in picnic benches but largely, they went unused.  The outside space in comparison to the Hinckley is lacking, and of course, its something we loved about the old venue, but sadly, it just does not have the function space we require to host our event anymore, and its regretably, outside space is something we have had to give up in favour of rooms and event space.  Hopefully next year the weather will be better, so that more people can venture outside around the lake
* The hotel were reactive on prices.  I did advise that coke was poorly priced, and this was changed to include a deal the following day.  However, their communication of this was not the best, and hence people were unaware.  This is something I fed back on a regular basis, so hopefully next year it will be less of a problem.  The hotel have a better feel and udnerstanding of our demographic group now, so will hopefully give a better price break that allows them to make their money through volume of sales instead of margin per item.
* I feel the feedback in the Westminster is going to be back and forth.  Personally I never once had a bad experience.  The wedges were cold, and this was fed back, and I have made suggestions already for the following year on how to improve this.  However, I think its down to personal tastes and expectations as to whether people enjoyed the food or not.  I felt the offering was correct for our demographics, but delivery was perhaps lacking
* The bar service was fed back every single day to the hotel.  This was down to I feel a lack of understanding of how our event flows, and the style of service being very different to that of usual corporate delegates.  It wasnt down to a lack of communication on our part, but I feel under prepared by the hotel.  However, I say that with no view of negativity, as I feel they did their very best with the resources at hand, but its something that very much needs addressing for next year.  One view of extending the bar into the Library, which is space that no one would have seen during CFz, is already under way
* We did not have exclusive use of the hotel, so unfortunately having guests cross over is unavoidable.  On the most part, this was not an issue at all, and other guests appeared to be having a great time.  Of course there are other high profile Hilton Honours guests that will always have a certain expectations of level of service, and our convention conflicts with this.  These guests did have exclusive use areas of the hotel where our convention did not spill into, so the hotel did make provisions for it, but it was inevitable there would be some negative cross over.  This is of course for the hotel to address.  It did sour the experience for some of our attendees but on the most part, was adequetly handled.
I feel likewise, given that this was the first year, there are plenty of ways to address the issues at hand.  I feel given the scale of the event and the size of the hotel, the ones mentioned are not huge, and for a first year, they have given us the best experience we could have hoped for, indeed far supassing my own expectations.  I am glad people had a good time, and I hope that next year, with experience under their belt, and even better experience overall will be delivered.

Sorry to be a bit wordy! :P wanted to cover all elements

Pye:
Thanks for the thoughtful reply mate - much appreciated.

The areas that I felt were a little dark were mainly the floors with accommodation - the corridors themselves. The main corridors downstairs (mirrored areas) also seemed dimly it, though I do understand that this may be difficult to address due to the way the space is built.

And ditto! All of the points I have made are things that can be improved on. :)

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